Update, over 10 years later… I didn’t switch.
I have received in the post a Card Reader from NatWest.
They have designed this device to beef up the security around the (excellent btw) online banking.
The flaw? The fact that we will eventually have to take the damn thing everywhere you go. And the card of course.
The whole point of online banking is, afaiac, the fact that you can use it anywhere. Now we will only be able to use it IF we have the card reader with us, IF we have the card with us, and IF it actually works. And IF the battery isn’t dead.
I regularly use NWOLB at home and at work, so what do they suggest? “You could use someone else’s.” Well that’s just stupid.
- I have two accounts with NatWest, both of which are accessible with the same login credentials. However, only one of those accounts has a card new enough to use this card reader. When will I therefore be forced to start using the card reader? I don’t know, but I expect that they will send me a new card (meaning my saved card details at various sites will have to be updated) and probably another card reader.
- The amount of plastic, cardboard and paper used to send the card reader is shameful. From the outside in: Plastic postage bag, cardboard box, plastic tray, cardboard box (again), bubble-wrap, plastic bag.
- It is my joint account which is ready for the card reader, but the other holder (the gf) wasn’t informed, and certainly wasn’t provided with a reader. She has also used NWOLB from work, so that’s four places we already use the service, i.e. three places we now won’t be able unless we carry this thing with us. Which we obviously can’t both do.
I am happy to pay the few extra pennies it would take to cover the fraud that this device might prevent.
I am happy to take the risk that it is my account that is compromised if they just abandon this daft device.
I am genuinely considering moving to another bank if this reader turns out to be compulsory.