Rant Web

BT (Bastards Telepunish) Woes

My ISP, BT, have got my goat again.

They’re punishing me by crippling my (already joke-worthy) download speeds, because I used a lot last week.
So they’ll probably charge me for that (fair enough, I suppose).

I understand that they need to provide a fair service to all their customers, but why does that have to mean reducing my speed when I’m not even trying to download excessive amounts? Surely they should simply cap my speed?

A double punishment.
I can’t even call to complain or plead my case because the relevant department is only open 9-5 Mon-Fri. Isn’t that absurd? They have the power to make their service even worse, on purpose, and don’t even have the guts to be around to answer for it.

Musings Opinion Tech Web

Firefox 3 to break Zoom (Edit: I’m mistaken)

Mozilla is about the make a big mistake, the same as that made by IE7.

Zooming the whole page is not a good idea.

Browser Zoom Method Comparison

Current Firefox text-only zoom on the left, IE7 on the right.

Using the current Fx way you can easily read the text without having to scroll sideways, but the new way (which is how IE7 works) means you have to scroll right for each line of text, then back to the left, and so on.

I simply cannot fathom how they thought this was the right move.

Musings Rant Tech

Automatically Added Start Menu / Desktop Icons

I have just allowed Adobe (Acrobat) Reader to update itself, fair enough, though it is still remarkably slow to load on first use.

I keep a clean desktop, with shortcuts only for the things I use on a regular basis (at least daily).
I keep my Start Menu under control (am still using XP).

I think I might have computer-specific OCD, but that’s not my point.

My point is that Adobe have decided to re-add a shortcut to a programme which is never run directly.
If I ever have to use Adobe Reader, it’s to read a file, so it’s a (link to a) file that I open.

The updater also added a shortcut to my Start Menu, despite the fact that there’s one there already, in a folder I created.
This in turn caused Windows to inform me that a new programme had been installed.

Are they trying to get me to use the programme more often? If so, why? It’s a free programme anyway!

Musings Rant Tech

You get what you pay for…

PC World, TechGuys (PC Service Call), Parceline – One of them screwed up.

The fianceé’s laptop died on a Thursday. It would POST, but it would simply restart itself before Windows started loading.

It’s a Vista machine so I tried to use its self-repair options, but to no avail.
I took it to work to see if my colleague the IT support guy had any further ideas but alas.

It was less than a year old so I was able to take it to PC World (where it was bought originally).

So I take it to the shop after work.
The guy at the desk clearly can’t be bothered trying to help and insists that I have to call a support number to get a code before they’ll take it from me.
Can I use their phone? “No, that only makes internal calls.” (*cough*bollocks*cough*).

I give in, take it home and call from there. I’m taken through the same repair process that I’d already attempted multiple times by a friendly but non-technical call centre employee. At the end of the call I explain that I’d like to complain that I couldn’t make the call in the shop. He’s surprised I’ve been told this since he has himself taken calls from PC World employees.

I arrange a collection and am given a code.
Monday morning it’s collected by Parceline, and am told that they usually don’t take very long to return.
Next morning I get a call from the post room saying that they’ve got a laptop for me. That was quick.
Talking to the courier we agree that it’s probably a mistake. Unfortunately, he can’t take it back since he doesn’t have the correct paperwork. Fair enough, insurance etc.

I call the TechGuys and explain the situation, that I’m irked and that I’d like some kind of express service to compensate.
The call centre kid appears to take it personally and puts me on hold for about five minutes before the call gets disconnected.
I call again and am told that I will have to wait for more than 24 hours before it gets picked up. I have no choice so I agree.

It’s collected on the Wednesday morning as arranged, and returned fixed on the following Monday (10 days after I first reported the problem).

‘Fixed’ I called it. Actually, all they did was replace the hard-drive, something I could easily have done myself.
Fortunately they installed the correct version of Windows.
What of the files? All gone.
What of the broken hard-drive itself? Not returned to me. (I may have wanted to send it to a hard-drive recovery centre.)

Communication from any of the parties involved? None, apart from the ripped proforma which accompanied the fixed laptop, with 5 ticks and the scribble regarding the replaced hard-drive.

I’m glad I’m not having to try and get any money back.

Musings Tech Web

NatWest Anti-Fraud Team: Impressive

Despite my reservations regarding NatWest’s Card Reader, I wish to voice how impressed I was with their Anti-Fraud Team.

DreamHost’s incredible billing blunder resulted in some peculiar charges to my card.
So when I was trying to pay what I actually owed, it was denied by the issuer.

I tried a few times (just in case), but then my mobile rings. It’s NatWest asking if it’s me attempting to make these payments.

That’s joined-up thinking. Some automated system has obviously spotted the unusual activity and gets a human to check it out. They have my number, call me, I explain. They then inform me that I should wait a short while and try again.

Bit of a pointless post I guess, but I thought they should get some credit.