BT (Bastards Telepunish) Woes

My ISP, BT, have got my goat again.

They’re punishing me by crippling my (already joke-worthy) download speeds, because I used a lot last week.
So they’ll probably charge me for that (fair enough, I suppose).

I understand that they need to provide a fair service to all their customers, but why does that have to mean reducing my speed when I’m not even trying to download excessive amounts? Surely they should simply cap my speed?

A double punishment.
I can’t even call to complain or plead my case because the relevant department is only open 9-5 Mon-Fri. Isn’t that absurd? They have the power to make their service even worse, on purpose, and don’t even have the guts to be around to answer for it.

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