Comments on: Why I might leave my bank: The NatWest Card Reader http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/ adjective: see 'Recursive' Sun, 06 Nov 2011 16:53:39 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: dude http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4288 dude Sun, 06 Nov 2011 16:53:39 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4288 @Adam: FAIL. It's says quite clearly on nwolb.com that you must not use the card reader to login. And don't use unsecure programs like internet explorer. @Adam: FAIL. It’s says quite clearly on nwolb.com that you must not use the card reader to login. And don’t use unsecure programs like internet explorer.

]]> By: John http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4286 John Mon, 17 Oct 2011 23:14:55 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4286 I see no problem EXCEPT that of some criminal in your house threatening you and being able to tell instantly if you have disclosed the correct pin or not. Otherwise the card reader should be very useful in hightening security. I have twice had a card cloned and had no problems sorting this out with the Banks. In the scenario outlined above, I suppose the answer is to disclose the pin to avoid injury, phone the police and bank immediately they have gone and then claim on your domestic insurance for the theft. Problem solved. I see no problem EXCEPT that of some criminal in your house threatening you and being able to tell instantly if you have disclosed the correct pin or not. Otherwise the card reader should be very useful in hightening security.

I have twice had a card cloned and had no problems sorting this out with the Banks.

In the scenario outlined above, I suppose the answer is to disclose the pin to avoid injury, phone the police and bank immediately they have gone and then claim on your domestic insurance for the theft. Problem solved.

]]> By: chris smith http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4285 chris smith Mon, 17 Oct 2011 16:48:30 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4285 Adam your talking rubbish. Why complain about using something that prevents fraud. If you refuse to use one they should refuse to pay you out. SMS Pin, how stupid is that, mobile phones are the most common thing lost or stolen in the uk. So now instead of losing your phone, you lose your cash too. mental. long live card readers. Adam your talking rubbish.

Why complain about using something that prevents fraud. If you refuse to use one they should refuse to pay you out.

SMS Pin, how stupid is that, mobile phones are the most common thing lost or stolen in the uk. So now instead of losing your phone, you lose your cash too. mental.

long live card readers.

]]> By: Ian http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4284 Ian Fri, 14 Oct 2011 08:01:11 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4284 I use my iPhone to do alot of banking business while on the move - nowadays a lot of people don't just access their bank "sitting at home". This is the 21st century, apparently. So I would now have to carry this stupid piece of plastic around with me wherever I go? I have had an account for over 10 years and there's never been a problem with security. If you're dumb enough to let your details slip then that's your problem and if you lose some money because of it then maybe next time you'll be more careful! I don't see why the rest of us have to carry this junk just to make up for the ones who can't keep a PIN secret. It would be fine if this was an opt-in service then all the grannies could have one to help them feel safer while the rest of us could carry on like we always have. Incidentally, it seems the majority of bank security issues stem from them sending things to the wrong address not from people mis-using their accounts! I use my iPhone to do alot of banking business while on the move – nowadays a lot of people don’t just access their bank “sitting at home”. This is the 21st century, apparently. So I would now have to carry this stupid piece of plastic around with me wherever I go? I have had an account for over 10 years and there’s never been a problem with security.

If you’re dumb enough to let your details slip then that’s your problem and if you lose some money because of it then maybe next time you’ll be more careful! I don’t see why the rest of us have to carry this junk just to make up for the ones who can’t keep a PIN secret. It would be fine if this was an opt-in service then all the grannies could have one to help them feel safer while the rest of us could carry on like we always have.

Incidentally, it seems the majority of bank security issues stem from them sending things to the wrong address not from people mis-using their accounts!

]]> By: Angry Vegan http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4282 Angry Vegan Mon, 03 Oct 2011 12:31:25 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4282 I also am annoyed by Smile insisting on me using a card reader which they sent me; but it's not for a new standing order or new payee, it's to correct an error they have with their Council Tax listings against one of mine! I tried to explain I have already logged on using 4 levels of security and each time there is a random sequence and different answers. I am amazed at some of the comments in here about the card reader only being for home use. This means you are no longer able to be mobile when doing on-line banking, you can only do it from home. I do most of my online stuff during the day at work, and I have used libraries or cafes, and then I spend the evening with my family, not doing banking. A card reader is another device to go wrong or to lose. I have a poor record with external devices anyway. I suggested the idea of sending a passcode to my registered mobile phone but the bank's computer said 'No'. I use this successfully on other services (although I have drowned several phones too!) I'm not convinced they offer anything better. Interestingly First Direct told me they are not using card readers, yet are part of NatWest. If this is true I will be transferring. Just give me the chance to opt out! I also am annoyed by Smile insisting on me using a card reader which they sent me; but it’s not for a new standing order or new payee, it’s to correct an error they have with their Council Tax listings against one of mine!
I tried to explain I have already logged on using 4 levels of security and each time there is a random sequence and different answers.
I am amazed at some of the comments in here about the card reader only being for home use. This means you are no longer able to be mobile when doing on-line banking, you can only do it from home. I do most of my online stuff during the day at work, and I have used libraries or cafes, and then I spend the evening with my family, not doing banking.
A card reader is another device to go wrong or to lose. I have a poor record with external devices anyway. I suggested the idea of sending a passcode to my registered mobile phone but the bank’s computer said ‘No’. I use this successfully on other services (although I have drowned several phones too!)
I’m not convinced they offer anything better.
Interestingly First Direct told me they are not using card readers, yet are part of NatWest. If this is true I will be transferring.
Just give me the chance to opt out!

]]> By: Paul http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4281 Paul Thu, 29 Sep 2011 00:23:47 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4281 Dave your issue with this is just crazy, please consult your GP. Dave your issue with this is just crazy, please consult your GP.

]]> By: Paul http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4280 Paul Thu, 29 Sep 2011 00:20:19 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4280 Most (if not all) that you've stated above is utter rubbish, You do not have to use the card reader to sign into Your Natwest Online Banking. At this time all you really need the card reader for is to add a new person to your payee list (money transfer.) I can't believe that anyone would complain about being given FREE extra security that could save a lot of hassle for many people. As for your other issue, It seems your just trying to pick at any old fault, chuck it in the recycling and get over it. If your honestly thinking about moving banks over this pathetic issue then you obviously have way to much time on your hands, perhaps select a bank based on interest rates ect? Most (if not all) that you’ve stated above is utter rubbish, You do not have to use the card reader to sign into Your Natwest Online Banking. At this time all you really need the card reader for is to add a new person to your payee list (money transfer.)
I can’t believe that anyone would complain about being given FREE extra security that could save a lot of hassle for many people.
As for your other issue, It seems your just trying to pick at any old fault, chuck it in the recycling and get over it.
If your honestly thinking about moving banks over this pathetic issue then you obviously have way to much time on your hands, perhaps select a bank based on interest rates ect?

]]> By: Dee http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4278 Dee Thu, 22 Sep 2011 11:51:40 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4278 The Card reader system is ridiculous. Having done all our banking online we now have to make a lot of phone calls. The Lloyds TSB system is definitely more convenient. It uses double passwords and landline and mobile phone OTP authorisation for new payees. Does NatWest have less fraud than Lloyds TSB because of the card reader? Well perhaps it does as if other companies are like ours they are phoning in to make a lot of their payments and there are less online payments. Lloyds doesn't use SMS for security as far as I know (though there are SMS services including notification whenever your debit card is used abroad), but I don't think the cost of SMS should be a deterrent. It's very cheap if bought in the sort of bulk these companies would. One of our foreign accounts not only does OTP via SMS and other security measures (which aren't as inconvenient as the NatWest card reader), you can even set it to send an email or SMS in either English or local language to the recipient to notify them a payment has been made to them. And that's in a developing country. The Card reader system is ridiculous. Having done all our banking online we now have to make a lot of phone calls.

The Lloyds TSB system is definitely more convenient. It uses double passwords and landline and mobile phone OTP authorisation for new payees.

Does NatWest have less fraud than Lloyds TSB because of the card reader? Well perhaps it does as if other companies are like ours they are phoning in to make a lot of their payments and there are less online payments.

Lloyds doesn’t use SMS for security as far as I know (though there are SMS services including notification whenever your debit card is used abroad), but I don’t think the cost of SMS should be a deterrent. It’s very cheap if bought in the sort of bulk these companies would.

One of our foreign accounts not only does OTP via SMS and other security measures (which aren’t as inconvenient as the NatWest card reader), you can even set it to send an email or SMS in either English or local language to the recipient to notify them a payment has been made to them. And that’s in a developing country.

]]> By: jon http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4275 jon Tue, 20 Sep 2011 23:28:32 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4275 does anyone know which uk banks or building societies do not force card readers upon their customers? i've just got locked out of my hsbc again! and they want me to wait until tomorrow morning to call them. (yes, at my expense and time). There are no security advantages to chip and pin.. just do a bit of research (start with university of cambridge bank security in google). does anyone know which uk banks or building societies do not force card readers upon their customers?
i’ve just got locked out of my hsbc again! and they want me to wait until tomorrow morning to call them. (yes, at my expense and time).
There are no security advantages to chip and pin.. just do a bit of research (start with university of cambridge bank security in google).

]]> By: Jess http://blog.jezmckean.com/why-i-might-leave-my-bank-the-natwest-card-reader/comment-page-4/#comment-4258 Jess Thu, 23 Jun 2011 17:52:39 +0000 http://blog.jezmckean.com/2007/06/15/why-i-might-leave-my-bank-the-natwest-card-reader/#comment-4258 oh my goodness I'm glad that someone else finds this system ridiculous!! I am only 18 and I've just started up my online account because I needed to transfer some money to a friend who I owe for a holiday I'm going on next week and I just don't know what to do! It says I need to order one but how long is that going to take, I leave on tuesday! Surely there are better ways to make online banking more secure? oh my goodness I’m glad that someone else finds this system ridiculous!!
I am only 18 and I’ve just started up my online account because I needed to transfer some money to a friend who I owe for a holiday I’m going on next week and I just don’t know what to do! It says I need to order one but how long is that going to take, I leave on tuesday!
Surely there are better ways to make online banking more secure?

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