i waited.. and waited. and even though i specifically stated the new adress and online you actually have to type in the postal adress i have still not recieved them, after 5 months. so i rang up again and they said the card reader wouldve been sent to my old address, so i have to go to the bank to change it.

so today i went into the bank and they said i couldnt change my address without a passport or drivers licence with the new address on it. who changes their passport or drivers licence address to live in halls for one year then have to change it again?! so now without spending £80 on a passport or sending my whole driving licence off to get changed i cant do any online banking.

i officially hate natwest and think they should die. im switching banks asap and i shall never have any dealings with them ever again.

Every bank in Switzerland uses this system. I have never seen any reports of money being stolen or transferred without the account owners information.

Also, if the bank determines that your login and password was correctly used for stealing your money, they can deny all wrongdoing, because they did not compromise account security; you did.

If you don’t believe me, look for reports of money being stolen from small business accounts using exactly these techniques. And also, how banks can say that it is not their fault as the online credentials used for the transaction were correct.

To anyone that THINKS this is a good idea, they have obviously not had it inflicted on them. Let me talk you through the piece of s**t.

1: I need to pay some money to someone (ta dah online banking, simple bank transfer……)

2: I try to transfer money on the online banking but it wont let me, says i need to set up a new payee. So after messing about I phone up the help line “you need a card reader”.. What the f**l for, im not a shop, i dont need to swipe cards etc what are they on about. Well, for a s**t idea they tell me they have to send me a card reader in order to be able o add a new payee into my account to be able to transfer money to that payee. Great, so i need to wait for the thing to arrive, why don’t they give you this and tell you about it when you join up.

3: piece of s**t arrives, packed like a cheap budget calculator from a bubblegum machine.

4: I follow instructions and cannot believe what a f******g piece of sh*t it is. Let me talk you through the process, this is not exaggerated and is actualy clearer then the on screen instructions. How they have made it so long winded is a total joke. So here is the
details of what you need to do:

* Stick card in card reader.
* press respond
* Enter card pin number
* press ok
* enter the 10 digit or so code numbers displayed on the online banking page into the card reader
* a new 8 digit code is displayed on the reader.
* enter 8 digit code into the web page
You now have a payee added.

Now select to pay payee
* Stick card in reader, press ok/respond whatever
* enter pin number
* Enter code displayed on the screen into card reader
* 8 digit code is then displayed on reader, type this code into the web page.

YOU CAN NOW MAKE A PAYMENT!

I HAVE NEVER SEEN ANYTHING AS F*****G STUPIDLY DESIGNED AS THIS.

I HATE IT!!!!!!

Are you meant to carry this piece of cheap cr*p around with you.

ARRRRRRRRRRRGGGGGGGG!!!!!! thank god i find this page and allow me to vent the truth.
If you think this card reader is a good idea you are a f*****g idiot.

Thankyou.

You have to type in a code when you make payments – its not the end of the world.

I’m personally annoyed I have to use a pin number with my card. It would be far more convenient just to put it in the machine then take it out again. Why won’t the banks let me do this? It’s so unfair…

I am not going to argue pro/con this system (yet), but they could have at least made a point of telling me (perhaps via a secure message?) about the new cards etc.